Terms and Conditions

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. Privacy Policy for Customers and Candidates

Our privacy policy explains the data we collect about you and the steps we take to ensure your information is kept secure and confidential. We need this information to verify your identity and ensure we locate the correct record on the system. This information is shared only with CPCS and the awarding body NOCN Cskills & CITB and no other body or organisation. Our privacy policy is available on our website.

2. Prices and Payment

Private Individuals
(a) Must pay in full.

New customers (Business)
Businesses who don’t have an account with Ainscough Training Services Ltd must have paid in full at least 3 weeks prior to the course.

All new account applications will be subject to a full credit check.

IF WE HAVE NOT RECIEVED THE PAYMENT IN THE AGREED TIME SCALE WE RESERVE THE RIGHT TO CANCEL THE BOOKING.

Customers with an active account

(a) Payment terms are strictly no later than 30 days from date of invoice for customers with an Ainscough Training Services Account.

(b) Course training fees do not include any registration fees or any other fees payable by Ainscough Training to a third party unless otherwise stated. These will be shown separately on the quotation for training and subsequent invoice

(c) All charges are subject to VAT at the appropriate rate if applicable (subject to VAT rules in force at the time of service delivery)

(d) Full Certification (including any CPCS cards) will be issued once the relevant invoice has been paid in full.

3. Cancellation & Postponement

Cancellations & No Show:

a) Cancellations must be emailed to info@ainscoughtraining.co.uk. Verbal cancellation will not be accepted under any circumstances.

b) If written cancellation is received fourteen days or less, prior to course commencement, 100% of the course fee is payable immediately. No show candidates are charged at 100%.

c) If written cancellation is received between fifteen and twenty one days prior to course commencement, 50% of the course fee is payable immediately.

d) No charges will be made for cancellation of training if more than 21 days written notice is received. However, the original quote for training will be subject to a re-quote and a new booking.

e) Removed Candidates (see clause 5 below) are charged at 100%

Postponements:

Postponements of bookings requested with less than 21 days’ notice prior to course commencement will be dealt with as per our cancellation terms above (b & c)

Where postponement of a booking is requested with more than 21 days written notice prior to course commencement, we will honour the original quotation for a period of 90 days from the date of postponement. This will ensure that no price increases are subsequently applied to the original booking. This will be at the sole discretion of Ainscough Training Services Ltd.

4. General/Health Safety & Environment Testing/PPE (Personal Protection Equipment)

(i)) In order to ensure that all candidates have fair access to training and testing we request that the candidate contacts Ainscough Training prior to course commencement if there are any special training/testing needs. These will be dealt with in the strictest of confidence.

(ii) It is essential that candidates have undertaken and passed the relevant health & safety test within 2 years prior to attempting the CPCS Technical Tests. Failure to do so will result in the CPCS technical tests being cancelled.

(iii) For CPCS courses; non achievement in the theory test will result in the practical test being cancelled.

(vi) Delegates on practical courses must provide their own personal protective equipment and must meet the required standards for health and safety in the workplace. As a minimum they must bring with them steel toe capped boots, a high visibility jacket/vest and a hard hat. Sun cream is recommended in warm weather. This does not apply to Appointed Person courses which is classroom only. Complimentary buffet lunch is provided; please notify ATSL in advance if candidates have any dietary requirements

5. Right to Remove

We reserve the right to remove any candidate or delegate from any training (including any practical course) whether prior to, or during, any such training, where we reasonably believe that such candidate or delegate is a risk to the health and safety of our employees, and/or agents and/or other candidates, and/or third parties and/of themselves, including, but not limited to circumstances where the candidate is intoxicated or otherwise under the influence of, or suffering the effects of, alcohol and/or any other substance (“Removed Candidate”). There is zero tolerance for any verbal or physical abuse to any of our staff/agents or candidates.