Full Time Apprentice Customer Support Administrator

Join Our Team Ainscough Training Services Team

We have opportunity for:

Full Time Trainee Apprentice Customer Support Administrator.
Starting salary £17,400 p.a.
Monday to Friday 8.30 – 4pm  

Are you ready for an exciting career opportunity?

About Us:
Ainscough Training Services Ltd is one of the largest independent specialist training providers for lifting operations.

We are a CPCS, Cskills/NOCN Accredited Test Centre, dedicated to providing exceptional training and NVQ services for Safer Lifting Operations.

Training is delivered in our outstanding learning environment at our bespoke training facility in Leyland Lancashire in the North West. & Central London.

We also deliver training & NVQs at clients own sites, throughout the UK & overseas.

We are on a mission to become the UK’s No.1 choice for Training & NVQs in our field.


Apprentice Training and NVQ Coordinator

Location: Leyland, Lancashire
Based at our bespoke training facility in Leyland Lancashire. ( You must be able to commute to Leyland on a daily basis).

We are currently seeking a motivated and enthusiastic individual to join our team as a Trainee Apprentice Administrator. This entry-level position is ideal for someone looking to kickstart their career in administration, gain valuable skills, and grow within a supportive workplace.

Key Responsibilities:

Answering and transferring phone calls with a professional and courteous manner.

Taking messages and managing inquiries via phone or email.

Handling booking processes efficiently and accurately.

Collating and inputting data into relevant systems.

Performing general clerical duties such as photocopying, filing, sorting, and distributing post.

Supporting office staff by assisting with administrative tasks and data input.

Ensuring effective customer interactions aligning with company policies and procedures.


What We Offer:

Starting salary of £17,400

Established pension scheme.(After probation)

24 days of paid holiday, plus bank holidays.

Opportunities for professional development and career progression

Supportive, small and friendly environment

Key Requirements:

Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally with colleagues, clients, and external contacts.

Computer Proficiency: Basic computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Willingness to learn and adapt to new software and tools.

Organisation: Excellent organisational skills, with the ability to manage multiple tasks, prioritise work effectively, and meet deadlines.

Attention to Detail: Keen attention to detail and accuracy in performing administrative tasks, such as data entry, document management, and record-keeping.

Team Player: Ability to work collaboratively within a team environment, take direction from supervisors, and contribute to the overall success of the organisation.

Proactive Attitude: Eagerness to learn, take initiative, and demonstrate a positive attitude towards tasks and challenges.

Time Management: Strong time-management skills to ensure efficient completion of assigned responsibilities and tasks.

Customer Service: Basic understanding of good customer service principles and the ability to handle inquiries in a professional and courteous manner.

Adaptability: Willingness to adapt to changing priorities and work in a fast-paced environment.

Your Development:

At Ainscough Training, we value your development. We offer a comprehensive training program, both internally and externally, and provide coaching opportunities to help you progress in your role and develop your skills, knowledge and renumeration package.

Join Our Vision:

Our team is dedicated to delivering exceptional customer care, and we believe in the power of internal customer care reflecting positively on our external customers.

If you are passionate about making a difference and being part of our vision to enhance Safer Lifting Operations, we want to hear from you!